Communicating Across Cultures: Effective Information Services for International and Ethnic Patrons

Clara M. Chu, Associate Professor of Information Studies, UCLA

Cultural, linguistic and racial factors in providing information access will be addressed with the objective of effectively communicating with international and ethnic patrons and understanding their needs. Strategies to get to know your culturally diverse patrons and cross-cultural communication techniques will be presented.

Library @ Your User: A Case Study Using New Technologies to Extend the Reach of the Library

Tara Murray, Information Core Director, Population Research Institute, Penn State

Jennifer Darragh, Data Archivist, Population Research Institute, Penn State

Kiet Bang, Library Assistant, Population Research Institute, Penn State

Measuring and Assessing Services and Responding to User Needs (Panel Discussion)

Moderator
Tara Murray, Information Core Director, Population Research Institute, Penn State

Panelists

Julia Cleaver, Manager of Information Services, Ipas

Nykia Perez, Information and Dissemination Specialist, Population Studies Center, University of Pennsylvania

Claire Twose, Health Research and Practice Librarian, Welch Medical Library, Johns Hopkins University

Open Access 2006: an economic proposition or a political platform?

Susan Starr, Director of the Biomedical Library and Associate University Librarian for the Sciences and Scholarly Communication, University of California, San Diego

Sharing our Assets: Knowledge Sharing at UNFPA

Susan Pasquariella, Chief of the Knowledge Networks and Assets Development Section, Strategic Planning Office, UN Population Fund (UNFPA)

Teaching and Instruction (Panel Discussion)

Moderator
Nykia Perez, Information and Dissemination Specialist, Population Studies Center, University of Pennsylvania

Panelists

Lisa Jenschke Stephens, Information Core Director, Center for Studies in Demography and Ecology, University of Washington

Jennifer Nadeau, Director of Communications, Guttmacher Institute